At Laddo Naturals, we are committed to delivering your skincare products quickly, safely, and reliably. We want every customer to feel confident knowing when and how their order will arrive. Please review the details below to understand our shipping practices:
1. Order Processing Time
- Orders are typically processed within 1–2 business days after payment confirmation.
- During high-demand periods, product launches, or special promotions, processing may take up to 3 business days.
- You will receive an email confirmation once your order is shipped, including tracking information.
2. Shipping Times, Destinations & Carriers
- We ship nationwide within South Africa and supported international locations.
- Shipments are handled through trusted carriers to ensure timely and secure delivery.
- Delivery times vary by location:
- Local (within major cities): 2–5 business days
- Regional (other areas in South Africa): 3–7 business days
- International: 7–21 business days depending on customs and destination
3. Shipping Costs
- Shipping fees are calculated at checkout based on your location and order weight.
- Occasionally, we offer promotional free shipping for certain products, campaigns, or order thresholds — check the Laddo Store for updates.
4. Order Tracking
- Once your order is dispatched, you will receive a tracking number via email.
- Use this tracking number on the carrier’s website to monitor your shipment in real time.
- If you experience any issues with tracking or delivery, our customer care team is available to assist.
5. Delivery Issues & Delays
- While we strive for timely delivery, delays may occur due to:
- Adverse weather conditions
- High-volume periods (holidays, product launches)
- Customs clearance for international orders
- If your order is delayed beyond the expected delivery time, please contact [insert support email/phone], and we will investigate immediately.
6. Shipping Address & Accuracy
- Please ensure that your shipping address is complete and accurate to prevent delays.
- Laddo is not responsible for shipments lost or delayed due to incorrect or incomplete addresses.
- If you need to change your shipping address after placing an order, contact our customer care team as soon as possible.
7. Damaged or Lost Shipments
- If your package arrives damaged, please take photos of the packaging and product and contact us immediately.
- We will provide a replacement or guide you through a refund process depending on the situation.
- For lost shipments, Laddo works with the carrier to trace the package. If the package cannot be recovered, we will assist with a replacement or refund.
8. Contact Us
For questions about shipping, delivery times, or tracking your order:
📧 shop@laddo.co.za
📞 +27-69-608-9860